If you connect TRRS earphone cable to ASUS LCD monitor 3.5mm earphone jack, you may hear some electronic white noise in the background via TRRS cable’s microphone input.ģ.If you are experiencing audio problems before or after joining a meeting while using the client or mobile app, follow the steps below. We recommend you use 3.5mm TRS earphone cable. 3.5mm earphone jack (black color) at ASUS LCD monitors support TRS connector/ cable. Move any mobile device away because signals may interfere with the speakers.ģ. Please check the computer sound card driver is properly installed and activated.Ģ. Please refer to Step 5 listed above Make sure audio device is the one you’re adjusting.ġ. Iv. OSD (On-Screen Display) menu-> Sound -> Source is Line in / HDMI / DisplayPort OSD (On-Screen Display) menu-> Sound -> Mute is OFF Check the speaker setting on OSD (On-Screen Display) menu Also, make sure the computer sound card driver is properly installed and activated.Ħ.
Uninstall and install the device again and check whether the audio input and output are recognized by the audio device.
If you’re missing the monitor speaker in the list, go to Device Manager in Control Panel. Go to Control Panel > Hardware and Sound > Sound > Change system sound Choose your monitor as default audio device If your PC has no HDMI or DP port, please connect a standard audio cable to your PC. Because a VGA / DVI switch will filter out the audio source from HDMI or DP signals.Ĥ. If you want to connect the audio source with a video cable, please make sure you’re using HDMI-to-HDMI or DisplayPort-to-DisplayPort cables to connect with your PC. Check that your monitor has built-in speakers or it'll need to have an earphone jack to connect with the audio equipment in order to play.ģ. Note: Earphone jack has no recording function.Ģ. Earphone jack (recognized as black port): It needs to be connected with your audio equipment for output. Audio-in port (recognized as green port): It needs to be connected to the PC if you want to play audio from monitor by using VGA or DVI signal ports. There are two ports that are commonly confusing: To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to troubleshoot the monitor issues.ġ. Please check you are connecting with the correct input/ output ports with your PC and audio device.
Troubleshooting - No Sound／Speaker Noise／Abnormal Voice／Cannot control volume
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